Terms & Conditions
DentoXpert (“Espace Healthcare Solutions Pvt. Ltd”) is the author and publisher of the internet resource www.dentoxpert.com and the mobile application “DentoXpert” (together, “Website”). DentoXpert owns and operates the services provided through the Website.
1. NATURE AND APPLICABILITY OF TERMS
The Agreement applies to you whether you are:–
A medical practitioner or health care provider (whether an individual professional or an organization) or similar institution wishing to be listed, or already listed, on the Website, including designated, authorized associates of such practitioners or institutions (“Practitioner(s)”, “you” or “User”); or
A patient, his/her representatives or affiliates, searching for Practitioners through the Website (“End-User”, “you” or “User”); or
Otherwise a user of the Website (“you” or “User”).
This Agreement applies to those services made available by DentoXpert on the Website, which are offered free of charge to the Users (“Services”), including the following:
For Practitioners: Listing of Practitioners and their profiles and contact details, to be made available to the other Users and visitors to the Website;
For other Users: Facility to (i) create and maintain ‘Health Accounts’, (ii) search for Practitioners by name, specialty, and geographical area, or any other criteria that may be developed and made available by DentoXpert, and (iii) to make appointments with Practitioners.
The Services may change from time to time, at the sole discretion of DentoXpert, and the Agreement will apply to your visit to and your use of the Website to avail the Service, as well as to all information provided by you on the Website at any given point in time.
This Agreement defines the terms and conditions under which you are allowed to use the Website and describes the manner in which we shall treat your account while you are registered as a member with us. If you have any questions about any part of the Agreement, feel free to contact us at info@DentoXpert.com.
We reserve the right to modify or terminate any portion of the Agreement for any reason and at any time, and such modifications shall be informed to you in writing. You should read the Agreement at regular intervals. Your use of the Website following any such modification constitutes your agreement to follow and be bound by the Agreement so modified.
You acknowledge that you will be bound by this Agreement for availing any of the Services offered by us. If you do not agree with any part of the Agreement, please do not use the Website or avail any Services.
Your access to use of the Website and the Services will be solely at the discretion of DentoXpert.
The Agreement is published in compliance of, and is governed by the provisions of Indian law, including but not limited to: the Indian Contract Act, 1872, the (Indian) Information Technology Act, 2000, and the rules, regulations, guidelines and clarifications framed there under, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”), and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (the “IG Rules”).
2. CONDITIONS OF USE
You must be 18 years of age or older to register, use the Services, or visit or use the Website in any manner. By registering, visiting and using the Website or accepting this Agreement, you represent and warrant to DentoXpert that you are 18 years of age or older, and that you have the right, authority and capacity to use the Website and the Services available through the Website, and agree to and abide by this Agreement.
The terms in this Clause 3 are applicable only to Users other than Practitioners.
3.1 END-USER ACCOUNT AND DATA PRIVACY
3.1.2 DentoXpert may by its Services, collect information relating to the devices through which you access the Website, and anonymous data of your usage. The collected information will be used only for improving the quality of DentoXpert’s services and to build new services.
3.1.3 The Website allows DentoXpert to have access to registered Users’ personal email or phone number, for communication purpose so as to provide you a better way of booking appointments and for obtaining feedback in relation to the Practitioners and their practice.
The type of information collected from Users, including sensitive personal data or information;
The purpose, means and modes of usage of such information;
How and to whom DentoXpert will disclose such information; and,
Other information mandated by the SPI Rules.
the fact that certain information is being collected;
the purpose for which the information is being collected;
the intended recipients of the information;
the nature of collection and retention of the information; and
the name and address of the agency that is collecting the information and the agency that will retain the information; and
the various rights available to such Users in respect of such information.
3.1.6 DentoXpert shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the User to DentoXpert or to any other person acting on behalf of DentoXpert.
3.1.7 The User is responsible for maintaining the confidentiality of the User’s account access information and password, if the User is registered on the Website. The User shall be responsible for all usage of the User’s account and password, whether or not authorized by the User. The User shall immediately notify DentoXpert of any actual or suspected unauthorized use of the User’s account or password. Although DentoXpert will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of DentoXpert or such other parties as the case may be, due to any unauthorized use of your account.
3.1.8 If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or DentoXpert has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, DentoXpert has the right to discontinue the Services to the User at its sole discretion.
3.1.9 DentoXpert may use such information collected from the Users from time to time for the purposes of debugging customer support related issues.
3.2 RELEVANCE ALGORITHM
DentoXpert’s relevance algorithm for the Practitioners is a fully automated system that lists the Practitioners, their profile and information regarding their Practice on its Website. These listings of Practitioners do not represent any fixed objective ranking or endorsement by DentoXpert.
DentoXpert will not be liable for any change in the relevance of the Practitioners on search results, which may take place from time to time. The listing of Practitioners will be based on automated computation of the various factors including inputs made by the Users including their comments and feedback. Such factors may change from time to time, in order to improve the listing algorithm.
DentoXpert in no event will be held responsible for the accuracy and the relevancy of the listing order of the Practitioners on the Website.
3.3 LISTING CONTENT AND DISSEMINATING INFORMATION
3.3.1 DentoXpert collects, directly or indirectly, and displays on the Website, relevant information regarding the profile and practice of the Practitioners listed on the Website, such as their specialization, qualification, fees, location, visiting hours, and similar details. DentoXpert takes reasonable efforts to ensure that such information is updated at frequent intervals. Although DentoXpert screens and vets the information and photos submitted by the Practitioners, it cannot be held liable for any inaccuracies or incompleteness represented from it, despite such reasonable efforts.
3.3.2 The Services provided by DentoXpert or any of its licensors or service providers are provided on an “as is” and “as available” basis, and without any warranties or conditions (express or implied, including the implied warranties of merchantability, accuracy, fitness for a particular purpose, title and non-infringement, arising by statute or otherwise in law or from a course of dealing or usage or trade). DentoXpert does not provide or make any representation, warranty or guarantee, express or implied about the Website or the Services. DentoXpert does not guarantee the accuracy or completeness of any content or information provided by Users on the Website. To the fullest extent permitted by law, DentoXpert disclaims all liability arising out of the User’s use or reliance upon the Website, the Services, representations and warranties made by other Users, the content or information provided by the Users on the Website, or any opinion or suggestion given or expressed by DentoXpert or any User in relation to any User or services provided by such User.
3.3.3 The Website may be linked to the website of third parties, affiliates and business partners. DentoXpert has no control over, and not liable or responsible for content, accuracy, validity, reliability, quality of such websites or made available by/through our Website. Inclusion of any link on the Website does not imply that DentoXpert endorses the linked site. User may use the links and these services at User’s own risk.
3.3.4 DentoXpert assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect User’s equipment on account of User’s access to, use of, or browsing the Website or the downloading of any material, data, text, images, video content, or audio content from the Website. If a User is dissatisfied with the Website, User’s sole remedy is to discontinue using the Website.
3.3.5 If DentoXpert determines that you have provided fraudulent, inaccurate, or incomplete information, including through feedback, DentoXpert reserves the right to immediately suspend your access to the Website or any of your accounts with DentoXpert and makes such declaration on the website alongside your name/your clinic’s name as determined by DentoXpert for the protection of its business and in the interests of Users. You shall be liable to indemnify DentoXpert for any losses incurred as a result of your misrepresentations or fraudulent feedback that has adversely affected DentoXpert or its Users.
3.4 APPOINTMENT BOOKING AND INTERACTION WITH PRACTITIONERS
3.4.1 While DentoXpert will try to ensure a confirmed appointment for an End-User who requested an appointment on Website, DentoXpert does not guarantee that a patient will get a confirmed appointment. Further, DentoXpert has no liability if such appointment is confirmed but later cancelled by Practices or Practitioners, or the Practitioners are not available as per the given appointment time.
3.4.3 You understand and agree that any interactions and associated issues with other Users including but not limited to your health issues and your experiences is strictly between you and the other Users. You shall not hold DentoXpert responsible for any such interactions and associated issues. For avoidance of doubt, DentoXpert is not involved in providing any healthcare or medical advice or diagnosis and hence is not responsible for any outcome between you and the Practitioner you interact with, pursuant to any interactions on the Website. If you decide to engage with a Practitioner to provide medical services to you, you do so at your own risk. The results of any search you perform on the Website for Practitioners should not be construed as an endorsement by DentoXpert of any such particular Practitioner. DentoXpert shall not be responsible for any breach of service or service deficiency by any Practitioner. We cannot assure nor guarantee the ability or intent of the Practitioner(s) to fulfill their obligations towards you. We advise you to perform your own investigation prior to selecting a Practitioner.
3.4.4 Payment and Cancellation Policy
In the event, the doctor with whom the appointment has been booked is not available in the Clinic/Hospital, the patient has to (a) cancel the current appointment or (b) consult another doctor with clinic’s/hospital’s consent. Cancellation of the appointment by the patient should be done one (1) hour prior to the time blocked for appointment. In such an event, the entire amount will be refunded to the patient with in 5-6 business days from the date of cancellation in accordance with the mode of refund proposed by the patient. In case a booking confirmation e-mail gets delayed due to technical reasons or as a result of incorrect e-mail ID provided by the user etc, an appointment would be considered as ‘booked’. If the patient does not show up at the time of Appointment, DentoXpert will refund the entire amount after approval from Clinic/Hospital with in 5-6 business days in accordance with the payment methods provided by the patient.
DentoXpert shall not be liable for any refunds to the customer in the event the customer’s booked slot/ time for an appointment has been delayed.
Any grievances and claims related to the appointment/refund should be reported to DentoXpert support team at info@DentoXpert.com within two (2) days of appointment date with the doctor.
3.4.5 Without prejudice to the generality of the above, DentoXpert will not be liable for: any wrong medication or treatment quality being given by the Practitioner(s), or any medical negligence on part of the Practitioner(s); any type of inconvenience suffered by the User due to a failure on the part of the Practitioner to provide agreed services or to make himself/herself available at the appointed time, no show by the Practitioner, inappropriate treatment, or similar difficulties; any misconduct or inappropriate behaviour by the Practitioner or the Practitioner’s staff; cancellation or rescheduling of booked appointment or any variance in the fees charged; any medical eventualities that might occur subsequent to using the services of a Practitioner, whom the User has selected on the basis of the information available on the Website or with whom the User has booked an appointment through the Website.
3.4.6 Further, DentoXpert shall not be liable, under any event, for any comments or feedback given by any of the Users in relation to the services provided by another User. All such feedback should be made in accordance with applicable law. The option of Users to give feedback remains at DentoXpert’s sole discretion and may be modified or withdrawn at its sole discretion. DentoXpert may moderate such feedback at any time. DentoXpert shall not be obliged to act in any manner to give effect to the content of Users’ feedback, such as suggestions for delisting of a particular Practitioner from the Website.
3.4.7 Online Appointment Booking facility is governed by Terms of Service listed in schedule 3.
3.5 NO DOCTOR-PATIENT RELATIONSHIP; NOT FOR EMERGENCY USE
3.5.1 Please note that some of the content, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, “Information”) that may be available on the Website (including information provided in direct response to your questions or postings) may be provided by individuals in the medical profession. The provision of such Information does not create a licensed medical professional/patient relationship, between DentoXpert and you and does not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition, but is only provided to assist you with locating appropriate medical care from a qualified practitioner.
3.5.2 It is hereby expressly clarified that, the Information that you obtain or receive from DentoXpert, and its employees, contractors, partners, sponsors, advertisers, licensors or otherwise on the Website is for informational purposes only. We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, quality of work, expertise or other information provided on the Website. In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on such information.
3.5.3 The Services are not intended to be a substitute for getting in touch with emergency healthcare. If you are an End-User facing a medical emergency (either on your or a another person’s behalf), please contact an ambulance service or hospital directly.
3.6 DentoXpert CONSULT
3.6.1 DentoXpert Consult is a feature on the application that enables Practitioners and patients to connect with each other through: ‘Consult Basic’ model and ‘Consult Direct’ model:
The Basic Consult model: Enables Users to connect with Practitioners by posting health related queries on the application, which will be visible on the public health feed. Practitioners can respond to such queries using a special software application provided to Practitioners by DentoXpert. The public queries posted by the Users are sent to multiple Practitioners, chosen through a fully automated system. The automated system chooses Practitioners based on inter alia the information furnished by each Practitioner, the number of questions answered by the Practitioner and the rating or reviews procured by the Practitioner. DentoXpert will not be responsible for the Practitioners chosen to respond to the queries.
The Consult Direct model: The User may post queries on their Health Accounts which will be only sent to the Practitioner that the User has chosen from the list made available to the User on the application.
The User can choose a particular Practitioner, post a private query for such Practitioner, the Practitioner may indicate the pre-consultation fee payable for the advice solicited and in such cases DentoXpert shall provide the User an option to directly remit the amount to the Practitioner through the payment gateway option provided. Upon completion of payment, the Practitioner shall provide his/her response to the query. The amount paid to the Practitioner is non-refundable unless there has been an issue of non-compliance of applicable law/rules/regulations/guidelines or of the terms contained hereunder by the Practitioner, in which case investigation shall be undertaken and the amount will be refund, subject to the discretion of DentoXpert. In any other cases, DentoXpert shall not be liable to provide refund or be responsible for the nature of advice provided by the Practitioner.
DentoXpert shall charge a platform fee on the Practitioner and/patient, which is a nominal amount, for the service being provided by DentoXpert. The amount levied and payable by Practitioner shall appear, on the Practitioner’s account and the amount levied and payable by the patient, shall appear when the patient is making payment to the Practitioner, respectively.
The payment gateway option is being provided to the patients to make collection of payment easier. In case wrong bank account details are provided by Practitioner, DentoXpert will not be responsible for loss of money, if any. In case of there being any technical failure, at the time of transaction and there is a problem in making payment, you could contact info@DentoXpert.com.
3.6.2 Terms for Practitioners:
- The Practitioner shall reply to the patient after receiving patient’s communication. In case of non-compliance with regard to reverting/ adhering to the applicable laws/rules/regulations/guidelines by the Practitioner, DentoXpert has the right to show other available Practitioners to the patient or remove Practitioners from the platform/DentoXpert application/site.
- The Practitioner understands and agrees that, DentoXpert shall at its sole discretion, at any time be entitled to, show other Practitioners available for consultation.
- The Practitioner further understands that, there is a responsibility on the Practitioner to treat the patients on this model, as the Practitioner would have otherwise treated the patient on a physical one-on-one consultation model.
- The Practitioner has the discretion to cancel any consultation at any point in time in cases where the Practitioner feels, it is beyond his/her expertise or his/her capacity to treat the patient. In such cases, patient has the option of choosing other Practitioners.
- The Practitioner shall at all times ensure that all the applicable laws that govern the Practitioner shall be followed and utmost care shall be taken in terms of the consultation being rendered.
- The Practitioner acknowledges that should DentoXpert find the Practitioner to be in violation of any of the applicable laws/rules/ regulations/guidelines set out by the authorities then DentoXpert shall be entitled to cancel the consultation with such patient or take such other legal action as may be required.
- It is further understood by the Practitioner that the information that is disclosed by the patient at the time of consultation, shall be confidential in nature and subject to patient and Practitioner privilege.
- The Practitioner shall ensure patient’s consent is obtained prior to uploading the prescription/health records of the patient on the account of the patient during such consultation.
3.6.3 Terms for Patients:
- The User understands and agrees that DentoXpert Consult, is merely a consulting model, any interactions and associated issues with the Practitioner on DentoXpert Consult including but not limited to the User’s health issues and/or the User’s experiences is strictly between the User and the Practitioner. The User shall not hold DentoXpert responsible for any such interactions and associated issues.
- As a User, you understand that, DentoXpert is not a medical service provider, nor is it involved in providing any healthcare or medical advice or diagnosis, it shall hence not be responsible for any outcome from the consultation between the User and the Practitioner.
- DentoXpert Consult is a platform being made available to Users to assist them to obtain consultation from Practitioners and does not intend to replace the physical consultation with the Practitioner.
- You understand that, your conversations with the Practitioner may be retained in our database, for legal and/or administrative requirements (example: to resolve issues raised by Users either for refund or to conduct investigation in case of issues raised by Users).
- If you decide to engage with a Practitioner to procure medical services to you, you shall do so at your own risk. DentoXpert shall not be responsible for any breach of service or service deficiency by any Practitioner.
- If you decide to use the payment gateway to make payments online, it is solely at your discretion. Should there be any issues with regard to the payment not reaching the respective Practitioner’s account, please reach out to support@ DentoXpert.com.
- Cancellations/Refunds: In case of patients, where the Practitioner has acted in contravention with any guidelines/applicable laws/rules/regulations, DentoXpert shall provide complete refund to the patient, subject to investigation undertaken by DentoXpert. However, where the cancellation is due to the abusive nature of the patient, such patient shall not be eligible for any refund and DentoXpert/Practitioner shall be entitled to take any legal action, depending upon the gravity of the matter.
3.7 DentoXpert HEALTH FEED
3.7.1 DentoXpert Health feed is an online content platform available on the website, wherein Practitioners who have created a DentoXpert profile and Users who have created a health account can login and post health and wellness related content
3.7.2 A User can use DentoXpert Health feed by logging in from their health account, creating original content comprising text, audio, video, images, data or any combination of the same (“Content”), and uploading said Content to DentoXpert’s servers. DentoXpert will make available to the User a gallery of images licensed by DentoXpert from a third party stock image provider (“DentoXpert Gallery”). The User can upload their own images or choose an image from the DentoXpert Gallery. DentoXpert does not provide any warranty as to the ownership of the intellectual property in the DentoXpert Gallery and the User acknowledges that the User will use the images from the DentoXpert Gallery at their own risk. DentoXpert shall post such Content to DentoXpert Health feed at its own option and subject to these Terms and Conditions. The Content uploaded via DentoXpert Health feed does not constitute medical advice and may not be construed as such by any person.
3.7.3 The User acknowledges that they are the original authors and creators of any Content uploaded by them via DentoXpert Health feed and that no Content uploaded by them would constitute infringement of the intellectual property rights of any other person. DentoXpert reserves the right to remove any Content which it may determine at its own discretion as violating the intellectual property rights of any other person. The User agrees to absolve DentoXpert from and indemnify DentoXpert against all claims that may arise as a result of any third party intellectual property right claim that may arise from the user’s uploading of any Content on DentoXpert Health feed. The User may not use the images in the DentoXpert Gallery for any purpose other than those directly related to the creation and uploading of Content to DentoXpert Health feed. The User also agrees to absolve DentoXpert from and indemnify DentoXpert against all claims that may arise as a result of any third party intellectual property claim if the User downloads, copies or otherwise utilises an image from the DentoXpert Gallery for his/her personal or commercial gain.
3.7.4 The user hereby assigns to DentoXpert, in perpetuity and worldwide, all intellectual property rights in any Content created by the User and uploaded by the User via DentoXpert Health feed.
3.7.5 DentoXpert shall have the right to edit or remove the Content and any comments in such manner as it may deem DentoXpert Health feed at any time.
3.7.6 The User agrees not to upload Content which is defamatory, obscene or objectionable in nature and DentoXpert reserves the right to remove any Content which it may determine at its own discretion to violate these Terms and Conditions or be violative of any law or statute in force at the time. The User agrees to absolve DentoXpert from and indemnify DentoXpert against all claims that may arise as a result of any legal claim arising from the nature of the Content posted by the User on DentoXpert Health Feed.
3.7.7 A User may also use DentoXpert Health feed in order to view original content created by Practitioners and to create and upload comments on such Content, where allowed.
3.7.8 User acknowledges that the Content on DentoXpert Health feed reflects the views and opinions of the authors of such Content and do not necessarily reflect the views of DentoXpert.
3.7.9 User agrees that the content they access on DentoXpert Health feed does not in any way constitute medical advice and that the responsibility for any act or omission by the User arising from the User’s interpretation of the Content, is solely attributable to the user. The User agrees to absolve DentoXpert from and indemnify DentoXpert against all claims that may arise as a result of the User’s actions resulting from the User’s viewing of Content on DentoXpert Health feed.
3.7.10 The User acknowledges that all intellectual property rights in the Content on DentoXpert Health feed vests with DentoXpert. The User agrees not to infringe upon DentoXpert’s intellectual property by copying or plagiarising content on DentoXpert Health feed. DentoXpert reserves its right to initiate all necessary legal remedies available to them in case of such an infringement by the User. All comments created and uploaded by the User on DentoXpert Health feed will be the sole intellectual property of DentoXpert. The User agrees not to post any comments on DentoXpert Health feed that violate the intellectual property of any other person. DentoXpert reserves the right to remove any comments which it may determine at its own discretion as violating the intellectual property rights of any other person. The User agrees to absolve DentoXpert from and indemnify DentoXpert against all claims that may arise as a result of any third party intellectual property right claim that may arise from the User’s uploading of any comment on DentoXpert Health feed.
3.7.11 User agrees not to post any comments which are defamatory, obscene, objectionable or in nature and DentoXpert reserves the right to remove any comments which it may determine at its own discretion to violate these Terms and Conditions or be violative of any law or statute in force at the time. The User agrees to absolve DentoXpert from and indemnify DentoXpert against all claims that may arise as a result of any legal claim arising from the nature of the comments posted by the User on DentoXpert Health feed.
3.8 CONTENT OWNERSHIP AND COPYRIGHT CONDITIONS OF ACCESS
3.8.1 The contents listed on the Website are (i) User generated content, or (ii) belong to DentoXpert. The information that is collected by DentoXpert directly or indirectly from the End- Users and the Practitioners shall belong to DentoXpert. Copying of the copyrighted content published by DentoXpert on the Website for any commercial purpose or for the purpose of earning profit will be a violation of copyright and DentoXpert reserves its rights under applicable law accordingly.
3.8.2 DentoXpert authorizes the User to view and access the content available on or from the Website solely for ordering, receiving, delivering and communicating only as per this Agreement. The contents of the Website, information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement and assembly of content on the Website (collectively, “DentoXpert Content”), are the property of DentoXpert and are protected under copyright, trademark and other laws. User shall not modify the DentoXpert Content or reproduce, display, publicly perform, distribute, or otherwise use the DentoXpert Content in any way for any public or commercial purpose or for personal gain.
3.8.3 User shall not access the Services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.
3.9 REVIEWS AND FEEDBACK
You are solely responsible for the content that you choose to submit for publication on the Website, including any feedback, ratings, or reviews (“Critical Content”) relating to Practitioners or other healthcare professionals. The role of DentoXpert in publishing Critical Content is restricted to that of an ‘intermediary’ under the Information Technology Act, 2000. DentoXpert disclaims all responsibility with respect to the content of Critical Content, and its role with respect to such content is restricted to its obligations as an ‘intermediary’ under the said Act. DentoXpert shall not be liable to pay any consideration to any User for re-publishing any content across any of its platforms.
Your publication of reviews and feedback on the Website is governed by Clause 5 of these Terms. Without prejudice to the detailed terms stated in Clause 5, you hereby agree not to post or publish any content on the Website that (a) infringes any third-party intellectual property or publicity or privacy rights, or (b) violates any applicable law or regulation, including but not limited to the IG Rules and SPI Rules. DentoXpert, at its sole discretion, may choose not to publish your reviews and feedback, if so required by applicable law, and in accordance with Clause 5 of these Terms.
You agree that DentoXpert may contact you through telephone, email, SMS, or any other electronic means of communication for the purpose of: Obtaining feedback in relation to Website or DentoXpert’s services; and/or
Obtaining feedback in relation to any Practitioners listed on the Website; and/or
Resolving any complaints, information, or queries by Practitioners regarding your Critical Content;
and you agree to provide your fullest co-operation further to such communication by DentoXpert.
DentoXpert’s Feedback Collection and Fraud Detection Policy, is annexed as the Schedule hereto, and remains subject always to these Terms.
DentoXpert may provide End-Users with a free facility known as ‘Records’ on its mobile application ‘DentoXpert’. Information available in your Records is of two types:
User-created: Information uploaded by you or information generated during your interaction with DentoXpert ecosystem, eg: appointment, medicine order placed by you.
Practice-created: Health Records generated by your interaction with a Practitioner who uses ‘DentoXpert Ray’ or other Services of DentoXpert software.
3.10.1 Your Records is only created after you have signed up and explicitly accepted these Terms.
3.10.2 Any Practice created Health Record is provided on an as-is basis at the sole intent, risk and responsibility of the Practitioner and DentoXpert does not validate the said information and makes no representation in connection therewith. You should contact the relevant Practitioner in case you wish to point out any discrepancies or add, delete, or modify the Health Record in any manner.
3.10.3 The Health Records are provided on an as-is basis. While we strive to maintain the highest levels of service availability, DentoXpert is not liable for any interruption that may be caused to your access of the Services.
3.10.4 The reminder provided by the Records is only a supplementary way of reminding you to perform your activities as prescribed by your Practitioner. In the event of any medicine reminders provided by DentoXpert, you should refer to your prescription before taking any medicines.
DentoXpert is not liable if for any reason reminders are not delivered to you or are delivered late or delivered incorrectly, despite its best efforts. In case you do not wish to receive the reminders, you can switch it off through the DentoXpert app.
3.10.5 It is your responsibility to keep your correct mobile number and email ID updated in the Records. The Health Records will be sent to the Records associated with this mobile number and/or email ID. Every time you change any contact information (mobile or email), we will send a confirmation. DentoXpert is not responsible for any loss or inconvenience caused due to your failure in updating the contact details with DentoXpert.
3.10.6 DentoXpert uses industry–level security and encryption to your Health Records. However, DentoXpert does not guarantee to prevent unauthorized access if you lose your login credentials or they are otherwise compromised. In the event you are aware of any unauthorized use or access, you shall immediately inform DentoXpert of such unauthorized use or access. Please safeguard your login credentials and report any actual suspected breach of account to info@DentoXpert.com.
3.10.7 If you access your dependents’ Health Records by registering your dependents with your own Records, you are deemed to be responsible for the Health Records of your dependents and all obligations that your dependents would have had, had they maintained their own separate individual Records. You agree that it shall be your sole responsibility to obtain prior consent of your dependent and shall have right to share, upload and publish any sensitive personal information of your dependent. DentoXpert assumes no responsibility for any claim, dispute or liability arising in this regard, and you shall indemnify DentoXpert and its officers against any such claim or liability arising out of unauthorized use of such information.
3.10.8 In case you want to delete your Records, you can do so by contacting our service support team. However only your account and any associated Health Records will be deleted, and your Health Records stored by your Practitioners will continue to be stored in their respective accounts.
3.10.9 You may lose your “User created” record, if the data is not synced with the server.
3.10.10 If the Health Record is unassessed for a stipulated time, you may not be able to access your Health Records due to security reasons.
3.10.11 DentoXpert is not liable if for any reason, Health Records are not delivered to you or are delivered late despite its best efforts.
3.10.12 The Health Records are shared with the phone numbers that are provided by your Practitioner. DentoXpert is not responsible for adding the Heath Records with incorrect numbers if those incorrect numbers are provided by the Practitioner.
3.10.13 DentoXpert is not responsible or liable for any content, fact, Health Records, medical deduction or the language used in your Health Records whatsoever. Your Practitioner is solely responsible and liable for your Health Records and any information provided to us including but not limited to the content in them.
3.10.14 DentoXpert has the ability in its sole discretion to retract Health Records without any prior notice if they are found to be shared incorrectly or inadvertently.
3.10.15 DentoXpert will follow the law of land in case of any constitutional court or jurisdiction mandates to share the Health Records for any reason.
3.10.16 You agree and acknowledge that DentoXpert may need to access the Health Record for cases such as any technical or operational issue of the End User in access or ownership of the Records.
3.10.17 You acknowledge that the Practitioners you are visiting may engage DentoXpert’s software or third party software for the purposes of the functioning of the Practitioner’s business and DentoXpert’s services including but not limited to the usage and for storage of Records (as defined in Section 3.10) in India and outside India, in accordance with the applicable laws.
3.10.18 To the extent that your Records have been shared with DentoXpert or stored on any of the DentoXpert products used by Practitioner’s you are visiting, and may in the past have visited, You hereby agree to the storage of your Records by DentoXpert pertaining to such previously visited clinics and hospitals who have tie ups with DentoXpert for the purposes of their business and for DentoXpert’s services including but not limited to the usage and for storage of Records (as defined in Section 3.10) in India and outside India, in accordance with the applicable laws and further agree, upon creation of your account with DentoXpert, to the mapping of such Records as may be available in DentoXpert’s database to your User account.
The terms in this Clause 4 are applicable only to Practitioners.
4.1 LISTING POLICY
4.1.1 DentoXpert, directly and indirectly, collects information regarding the Practitioners’ profiles, contact details, and practice. DentoXpert reserves the right to take down any Practitioner’s profile as well as the right to display the profile of the Practitioners, with or without notice to the concerned Practitioner. This information is collected for the purpose of facilitating interaction with the End-Users and other Users. If any information displayed on the Website in connection with you and your profile is found to be incorrect, you are required to inform DentoXpert immediately to enable DentoXpert to make the necessary amendments.
4.1.2 DentoXpert shall not be liable and responsible for the ranking of the Practitioners on external websites and search engines
4.1.4 DentoXpert reserves the right to moderate the suggestions made by the Practitioners through feedback and the right to remove any abusive or inappropriate or promotional content added on the Website. However, DentoXpert shall not be liable if any inactive, inaccurate, fraudulent, or non- existent profiles of Practitioners are added to the Website.
4.1.5 Practitioners explicitly agree that DentoXpert reserves the right to publish the Content provided by Practitioners to a third party including content platforms.
4.1.7 You as a Practitioner hereby represent and warrant that you will use the Services in accordance with applicable law. Any contravention of applicable law as a result of your use of these Services is your sole responsibility, and DentoXpert accepts no liability for the same.
4.2 PROFILE OWNERSHIP AND EDITING RIGHTS
DentoXpert ensures easy access to the Practitioners by providing a tool to update your profile information. DentoXpert reserves the right of ownership of all the Practitioner’s profile and photographs and to moderate the changes or updates requested by Practitioners. However, DentoXpert takes the independent decision whether to publish or reject the requests submitted for the respective changes or updates. You hereby represent and warrant that you are fully entitled under law to upload all content uploaded by you as part of your profile or otherwise while using DentoXpert’s services, and that no such content breaches any third party rights, including intellectual property rights. Upon becoming aware of a breach of the foregoing representation, DentoXpert may modify or delete parts of your profile information at its sole discretion with or without notice to you.
4.3 REVIEWS AND FEEDBACK DISPLAY RIGHTS OF DENTOXPERT
4.3.1 All Critical Content is content created by the Users of www. DentoXpert.com (“Website”) and the clients of DentoXpert customers and Practitioners, including the End-Users. As a platform, DentoXpert does not take responsibility for Critical Content and its role with respect to Critical Content is restricted to that of an ‘intermediary’ under the Information Technology Act, 2000. The role of DentoXpert and other legal rights and obligations relating to the Critical Content are further detailed in Clauses 3.9 and 5 of these Terms. DentoXpert’s Feedback Collection and Fraud Detection Policy, is annexed as the Schedule hereto, and remains subject always to these Terms.
4.3.2 DentoXpert reserves the right to collect feedback and Critical Content for all the Practitioners, Clinics and Healthcare Providers listed on the Website.
4.3.3 DentoXpert shall have no obligation to pre-screen, review, flag, filter, modify, refuse or remove any or all Critical Content from any Service, except as required by applicable law.
4.3.4 You understand that by using the Services you may be exposed to Critical Content or other content that you may find offensive or objectionable. DentoXpert shall not be liable for any effect on Practitioner’s business due to Critical Content of a negative nature. In these respects, you may use the Service at your own risk. DentoXpert however, as an ‘intermediary, takes steps as required to comply with applicable law as regards the publication of Critical Content. The legal rights and obligations with respect to Critical Content and any other information sought to be published by Users are further detailed in Clauses 3.9 and 5 of these Terms.
4.3.5 DentoXpert will take down information under standards consistent with applicable law, and shall in no circumstances be liable or responsible for Critical Content, which has been created by the Users. The principles set out in relation to third party content in the terms of Service for the Website shall be applicable mutatis mutandis in relation to Critical Content posted on the Website.
4.3.6 If DentoXpert determines that you have provided inaccurate information or enabled fraudulent feedback, DentoXpert reserves the right to immediately suspend any of your accounts with DentoXpert and makes such declaration on the website alongside your name/your clinics name as determined by DentoXpert for the protection of its business and in the interests of Users.
4.4 RELEVANCE ALGORITHM
DentoXpert has designed the relevance algorithm in the best interest of the End-User and may adjust the relevance algorithm from time to time to improve the quality of the results given to the patients. It is a pure merit driven, proprietary algorithm which cannot be altered for specific Practitioners. DentoXpert shall not be liable for any effect on the Practitioner’s business interests due to the change in the Relevance Algorithm.
4.5 INDEPENDENT SERVICES
Your use of each Service confers upon you only the rights and obligations relating to such Service, and not to any other service that may be provided by DentoXpert.
4.6 DentoXpert REACH RIGHTS
DentoXpert reserves the rights to display sponsored ads on the Website. These ads would be marked as “Sponsored ads”. Without prejudice to the status of other content, DentoXpert will not be liable for the accuracy of information or the claims made in the Sponsored ads. DentoXpert does not encourage the Users to visit the Sponsored ads page or to avail any services from them. DentoXpert will not be liable for the services of the providers of the Sponsored ads.
You represent and warrant that you will use these Services in accordance with applicable law. Any contravention of applicable law as a result of your use of these Services is your sole responsibility, and DentoXpert accepts no liability for the same.
4.7 DentoXpert CONSULT
4.7.1 DentoXpert Consult enables Practitioners to connect with the Users by responding to the health related queries posted by them on their Health Accounts using the special software application provided to Practitioners by DentoXpert(“Doctor App”).
4.7.2 The User may post two types of queries on their Health Accounts (i) public query, which is sent through DentoXpert Consult to multiple Practitioners and enables any of the chosen Practitioner to respond to the query posted; and (ii) private query, which will be only sent to the Practitioner that the User has chosen.
4.7.3 The public queries posted by the Users are sent to multiple Practitioners through a fully automated system installed in the Doctor App. The automated system chooses Practitioners based on inter alia the information furnished by each Practitioner, the number of questions answered by the Practitioner and the rating or reviews procured by the Practitioner. DentoXpert does not guarantee in any manner that any query will be directed to a particular Practitioner and will not be responsible for the Practitioners chosen to respond to the queries.
4.7.4 Practitioner agrees that, when providing any written response to a User’s query that constitutes a performance of his/her services, the Practitioner shall not post language that may be considered abusive, objectionable or demeaning to the User or in general.
4.7.5 In the event, the Practitioner indicates as part of his response the pre-consultation fee payable for the advice solicited through the private query, DentoXpert shall provide the User an option to directly remit the amount to the Practitioner through the Health Account and subsequently deduct a portion from the amount paid as its fee for the performance of the services.
4.7.6 DentoXpert shall remit the fees to the Practitioner in accordance with the terms agreed between the Practitioners and DentoXpert in the Software License and Services Agreement executed between them.
4.7.7 DentoXpert reserves the right to revise the fee terms at any time at their discretion. The Practitioner’s continued use of the services and Doctor App shall constitute his/her consent to such revision.
4.7.9 Practitioner hereby represents and warrants that he/she is qualified to provide medical services within the territory of India;
has obtained all licenses as required by law to provide medical services and has not committed any act or omission that might prejudice its continuance or renewal; and
has provided DentoXpert true, accurate, complete and up to date details about their qualification and credentials.
4.7.10 Practitioner agrees that he/she shall at all times abide by the applicable medical regulations including the code of
4.7.11 Practitioners shall promptly renew their licenses required to provide medical services and notify DentoXpert about the same.
DentoXpert is unable to verify or authenticate any information provided to it by a Practitioner; or
DentoXpert in its sole and absolute discretion believes that actions of the Practitioner may cause legal liability for DentoXpert or other Users and / or may adversely affect the services rendered by DentoXpert.
4.7.13 Practitioner hereby agrees that, for any User that contacts the Practitioner using DentoXpert Consult, only he/she shall be allowed to perform the services for the User and that the Practitioner may under no circumstances be permitted to transfer the performance of Your Services to any other person, whether under their supervision or not. The Practitioner accepts all responsibility and liability for the use of DentoXpert Consult, including the performance of its services, by any other party claiming to be the Practitioner and hereby agrees to indemnify DentoXpert against any claim or loss that may be faced by DentoXpert consequent to such use.
4.7.14 Practitioner hereby agrees to hold in strictest confidence all information provided by a User to him/her under all circumstances. Practitioner agrees that he/she shall not disclose any information or documentation provided by a User to any other person, nor shall he/she allow, by act or omission, such information or documentation to be acquired by any other person.
4.7.15 Practitioner agrees to render his/her services and fulfill their obligations towards their patients using their best efforts, skill and ability.
4.7.16 Practitioner agrees and understands that some or all his/her may be made available to the general public through the Doctor App or otherwise by the Company and that he/she has no objection to the same.
4.7.17 Practitioner hereby agrees to assign to DentoXpert in perpetuity all intellectual property rights residing in the responses provided by him/her for use by DentoXpert worldwide.
4.7.18 Practitioner hereby agrees not to seek the contact details of any User or to contact any User except through the Doctor App.
4.7.19 Any communication sent by or through DentoXpert to the Practitioner is based solely on information uploaded by the Users. DentoXpert shall not be responsible for the incompleteness or inaccuracy such information, including if as a result of such inaccuracy, a communication is sent to an unintended recipient.
4.8 DentoXpert HEALTH FEED
4.8.1 DentoXpert health feed is an online content platform available on the website, wherein Practitioners who have a DentoXpert profile and Users who have a health account can login and post health and wellness related content.
4.8.2 A Practitioner can use health feed by logging in from their profile, creating original content comprising text, audio, video, images data or any combination of the same (“as defined in Clause 3.7.2”), and uploading said Content to DentoXpert’s servers. The Practitioner can upload their own images or choose an image from the gallery that DentoXpert provides. DentoXpert shall post such Content to DentoXpert health feed at its own option and subject to these Terms and Conditions. The Content uploaded via DentoXpert health feed does not constitute medical advice and may not be construed as such by any person.
4.8.3 The Practitioner acknowledges that they are the original authors and creators of any Content or comments uploaded by them via DentoXpert health feed and that no Content or comment uploaded by them would constitute infringement of the intellectual property rights of any other person. DentoXpert reserves the right to remove any Content or comment which it may determine at its own discretion as violating the intellectual property rights of any other person. The Practitioner agrees to absolve DentoXpert from and indemnify DentoXpert against all claims that may arise as a result of any third party intellectual property right claim that may arise from the Practitioner’s uploading of any Content on DentoXpert health feed. The Practitioner also agrees to absolve DentoXpert from and indemnify DentoXpert against all claims that may arise as a result of any third party intellectual property claim if the Practitioner downloads an image from DentoXpert’s gallery and utilizes it for his/her personal or commercial gain.
4.8.4 The Practitioner hereby assigns to DentoXpert, in perpetuity and worldwide, all intellectual property rights in any Content or comment created by the Practitioner and uploaded by the Practitioner via DentoXpert health feed.
4.8.5 DentoXpert shall have the right to edit or remove the Content and any comments in such manner as it may deem fit at any time.
4.8.6 The Practitioner may also use DentoXpert health feed in order to view original content created by Users or other Practitioners and also create and upload comments on such Content including their own content where allowed.
4.8.7 Practitioner acknowledges that the content on DentoXpert health feed reflects the views and opinions of the authors of such content and does not necessarily reflect DentoXpert’s views.
4.8.8 Practitioner agrees not to post any comments or upload any Content which are defamatory, obscene, objectionable or in nature and DentoXpert reserves the right to remove any comments which it may determine at its own discretion to violate these Terms and Conditions or be violative of any law or statute in force at the time. The Practitioner agrees to absolve DentoXpert from and indemnify DentoXpert against all claims that may arise as a result of any legal claim arising from the nature of the Content or the comments posted by the Practitioner on DentoXpert health feed.
5. RIGHTS AND OBLIGATIONS RELATING TO CONTENT
5.1 As mandated by Regulation 3(2) of the IG Rules, DentoXpert hereby informs Users that they are not permitted to host, display, upload, modify, publish, transmit, update or share any information that: belongs to another person and to which the User does not have any right to; br is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
harm minors in any way;
infringes any patent, trademark, copyright or other proprietary rights;
violates any law for the time being in force;
deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
impersonate another person;
contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
5.2 Users are also prohibited from: violating or attempting to violate the integrity or security of the Website or any DentoXpert Content;
transmitting any information (including job posts, messages and hyperlinks) on or through the Website that is disruptive or competitive to the provision of Services by DentoXpert;
intentionally submitting on the Website any incomplete, false or inaccurate information;
making any unsolicited communications to other Users;
using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Website;
attempting to decipher, decompile, disassemble or reverse engineer any part of the Website;
copying or duplicating in any manner any of the DentoXpert Content or other information available from the Website;
framing or hot linking or deep linking any DentoXpert Content.
circumventing or disabling any digital rights management, usage rules, or other security features of the Software.
5.3 DentoXpert, upon obtaining knowledge by itself or been brought to actual knowledge by an affected person in writing or through email signed with electronic signature about any such information as mentioned above, shall be entitled to disable such information that is in contravention of Clauses 5.1 and 5.2. DentoXpert shall also be entitled to preserve such information and associated records for at least 90 (ninety) days for production to governmental authorities for investigation purposes.
5.5 DentoXpert may disclose or transfer User-generated information to its affiliates or governmental authorities in such manner as permitted or required by applicable law, and you hereby consent to such transfer. The SPI Rules only permit DentoXpert to transfer sensitive personal data or information including any information, to any other body corporate or a person in India, or located in any other country, that ensures the same level of data protection that is adhered to by DentoXpert as provided for under the SPI Rules, only if such transfer is necessary for the performance of the lawful contract between DentoXpert or any person on its behalf and the User or where the User has consented to data transfer.
DentoXpert respects the intellectual property rights of others and we do not hold any responsibility for any violations of any intellectual property rights.
6.1 DentoXpert reserves the right to suspend or terminate a User’s access to the Website and the Services with or without notice and to exercise any other remedy available under law, in cases where,
Such User breaches any terms and conditions of the Agreement;
A third party reports violation of any of its right as a result of your use of the Services;
DentoXpert is unable to verify or authenticate any information provide to DentoXpert by a User;
DentoXpert has reasonable grounds for suspecting any illegal, fraudulent or abusive activity on part of such User; or
DentoXpert believes in its sole discretion that User’s actions may cause legal liability for such User, other Users or for DentoXpert or are contrary to the interests of the Website.
6.2 Once temporarily suspended, indefinitely suspended or terminated, the User may not continue to use the Website under the same account, a different account or re-register under a new account. On termination of an account due to the reasons mentioned herein, such User shall no longer have access to data, messages, files and other material kept on the Website by such User. The User shall ensure that he/she/it has continuous backup of any medical services the User has rendered in order to comply with the User’s record keeping process and practices.
7. LIMITATION OF LIABILITY
In no event, including but not limited to negligence, shall DentoXpert, or any of its directors, officers, employees, agents or content or service providers (collectively, the “Protected Entities”) be liable for any direct, indirect, special, incidental, consequential, exemplary or punitive damages arising from, or directly or indirectly related to, the use of, or the inability to use, the Website or the content, materials and functions related thereto, the Services, User’s provision of information via the Website, lost business or lost End-Users, even if such Protected Entity has been advised of the possibility of such damages. In no event shall the Protected Entities be liable for:
provision of or failure to provide all or any service by Practitioners to End- Users contacted or managed through the Website;
any content posted, transmitted, exchanged or received by or on behalf of any User or other person on or through the Website;
any unauthorized access to or alteration of your transmissions or data; or
any other matter relating to the Website or the Service.
In no event shall the total aggregate liability of the Protected Entities to a User for all damages, losses, and causes of action (whether in contract or tort, including, but not limited to, negligence or otherwise) arising from this Agreement or a User’s use of the Website or the Services exceed, in the aggregate Rs. 1000/- (Rupees One Thousand Only).
8. RETENTION AND REMOVAL
DentoXpert may retain such information collected from Users from its Website or Services for as long as necessary, depending on the type of information; purpose, means and modes of usage of such information; and according to the SPI Rules. Computer web server logs may be preserved as long as administratively necessary.
9. APPLICABLE LAW AND DISPUTE SETTLEMENT
9.1 You agree that this Agreement and any contractual obligation between DentoXpert and User will be governed by the laws of India.
9.2 Any dispute, claim or controversy arising out of or relating to this Agreement, including the determination of the scope or applicability of this Agreement to arbitrate, or your use of the Website or the Services or information to which it gives access, shall be determined by arbitration in India, before a sole arbitrator appointed by DentoXpert. Arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996. The seat of such arbitration shall be Bangalore. All proceedings of such arbitration, including, without limitation, any awards, shall be in the English language. The award shall be final and binding on the parties to the dispute.
9.3 Subject to the above Clause 9.2, the courts at Bengaluru shall have exclusive jurisdiction over any disputes arising out of or in relation to this Agreement, your use of the Website or the Services or the information to which it gives access.
10. CONTACT INFORMATION GRIEVANCE OFFICER
10.1 If a User has any questions concerning DentoXpert, the Website, this Agreement, the Services, or anything related to any of the foregoing, DentoXpert customer support can be reached at the following email address: support@ DentoXpert.com or via the contact information available from the following hyperlink: www.DentoXpert.com/contact.
If any provision of the Agreement is held by a court of competent jurisdiction or arbitral tribunal to be unenforceable under applicable law, then such provision shall be excluded from this Agreement and the remainder of the Agreement shall be interpreted as if such provision were so excluded and shall be enforceable in accordance with its terms; provided however that, in such event, the Agreement shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction or arbitral tribunal.
No provision of this Agreement shall be deemed to be waived and no breach excused, unless such waiver or consent shall be in writing and signed by DentoXpert. Any consent by DentoXpert to, or a waiver by DentoXpert of any breach by you, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.